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Take back control of your call management with Inbound Call

Companies can often find themselves restricted by their network operator, having to rely on the provider to make urgent adjustments to any call management requirements for their Geographic (01, and 02) and NON-Geographic Numbers (0800, 0845, 0870, 0871, 0844, 0300, 0333, 0370, and 0345) 

Find out more

Overview

Call Control

Budget Friendly

Budget Friendly

Use our extensive range of online call routing, monitoring and management tools that put you in complete control of your customer services.

Budget Friendly

Budget Friendly

Budget Friendly

Secure tight budgets as Gamma’s Inbound has zero setup costs, meaning it can be funded out of operational spend and implemented more quickly.

Simple Set-Ups

Budget Friendly

Adaptable Service

Set up Gamma’s Inbound services in minutes for maximum operational flexibility combined with a design that is optimised for ease of use.

Adaptable Service

Adaptable Service

Adaptable Service

Apply Gamma’s services to both geographic (01/02) and non-geographic (08/03) numbers, accessible from any device via a secure user-friendly website.

Smart Solutions

Adaptable Service

Smart Solutions

Go mobile with your call management by downloading our free app to manage your inbound numbers anytime, anywhere on your smart phone.

Inbound is available with the comprehensive range of feature

Customised Plans

Customised Plans

Customised Plans

Build your own call plans according to your business operating hours, and modify them quickly depending on your immediate business needs.

Open 24/7

Customised Plans

Customised Plans

Manage your calls more efficiently when your premises are busy or closed, diverting them to another location or to mobile in an instant.

Managed Traffic

Customised Plans

Empowered Employees

Queue incoming calls to a destination number in Gamma’s dedicated B2B network to assist with call handling during busy periods.

Empowered Employees

Advanced Call Statistics

Empowered Employees

Provide employees with call routing management of their own DDI number, enabling them to choose and manage where and when they receive incoming calls.

Enhanced Operations

Advanced Call Statistics

Advanced Call Statistics

Access advanced call statistics that show call handling efficiencies including productivity, call patterns and caller behaviour, enabling you to make informed business decisions.

Advanced Call Statistics

Advanced Call Statistics

Advanced Call Statistics

Online access to comprehensive live call statistics shows you call handling efficiencies such as productivity, call patterns and caller behaviour and enables you to make informed business decisions.


Data includes time to answer, call waiting time, call outcome and caller details.

Call Whisper

Call Whisper

Call Whisper

Just before a call is taken by a call centre operative a message can be played to them giving further information on how to answer each call. So, if the operative is taking calls for various companies or departments they receive information on how best to answer each call, ensuring a more tailored response.

Get 0333 Buisness Numbers with InBound Business Continuity

InBound Starter £11.99

InBound Business Pro £44.99

InBound Starter £11.99

4000 Inclusive Minutes (Free Calls)

3.5 ppm Landline Rate After Inclusive Minutes

12 ppm Mobile Rate After Inclusive Minutes

Web Portal Based Control

Time of Day / Day of Week Routing

Route to Landline and / or Mobile

Voicemail to Email

InBound Business £19.99

InBound Business Pro £44.99

InBound Starter £11.99

7000 Inclusive Minutes (Free Calls)

3 ppm Landline Rate After Inclusive Minutes

10 ppm Mobile Rate After Inclusive Minutes

Web Portal Based Control

Time of Day / Day of Week Routing

Route to Landline and / or Mobile

Voicemail to Email

InBound Business Pro £44.99

InBound Business Pro £44.99

InBound Business Pro £44.99

10000 Inclusive Minutes (Free Calls)

3 ppm Landline Rate After Inclusive Minutes

8 ppm Mobile Rate After Inclusive Minutes

Web Portal Based Control

Time of Day / Day of Week Routing

Route to Landline and / or Mobile

Voicemail to Email

Types of InBound Numbers

0800 Free Phone Numbers

0870 High Rebates Numbers

0800 Free Phone Numbers

0845 Rebates Numbers

0870 High Rebates Numbers

0800 Free Phone Numbers

0870 High Rebates Numbers

0870 High Rebates Numbers

0870 High Rebates Numbers

0871 High Rebates Numbers

0871 High Rebates Numbers

0870 High Rebates Numbers

0844 Rebates Numbers

0871 High Rebates Numbers

0844 Rebates Numbers

0300 Charity Numbers

0871 High Rebates Numbers

0844 Rebates Numbers

Frequently Asked Questions

Please reach us at hello@ebbe.co.uk if you cannot find an answer to your question.

Yes, with Inbound, you can cater for business continuity in the event of a disaster or unforeseen event by instantly redirecting calls to another site.

You can queue incoming calls to a destination number in our network to assist with call handling during busy periods. Use live queue statistics to monitor customer service and make instant changes in terms of queue management and size with optional queue breakout and overflow preferences to an alternative destination, announcement or voicemail service. Project onto a wallboard to give immediate feedback to call handling agents and their supervisors.

You can manage what happens to your calls when your office or shop is busy or when closed; divert calls during these times to another location or mobile and never miss a call again. You can even record calls for compliance or training purposes and report on your company’s productivity.

Easily interpreted graphs of your inbound call statistics help you track calls and enhance your marketing. Snapshot data provides you with results of call handling efficiencies enabling you to make informed decisions.

You can build call plans according to your operating hours and modify instantly with your changing business needs. Schedule call routing in advance according to your business hours and call handling preferences and use call divert options to maximise your call handling potential, providing an improved service to customers.

Want to know more about inbound?

InBound Brochure (pdf)

Download

Contact Us

InBound

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EBBE FONE GALLERIA

1-2 Kingsway Buildings, Kingsway, Manchester, M19 1PH

0161 442 2000

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EBBE FONE GALLERIA

1-2 Kingsway Buildings, Kingsway, Manchester, M19 1PH England, United Kingdom

0161 442 2000

Ebbe Fone Galleria Ltd is Registered in England and Wales.

Company No.03092533. VAT Registered No. 639052339

Registered Office:Centurion House, 129 Deansgate, Manchester, England, M3 3WR

©2024 Ebbe Fone Galleria Ltd.

All prices subject to VAT and Terms & Conditions

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